Some advice that can help you in your career...

07:42PM nov 29, 2007 in category General by Jim Volp

Something that I think might benefit you in your careers:

Management will never, ever, understand the technical
details of a complex system as well as the one presenting
the analysis. In fact, given today's complex world and
organizational hierarchies and specializations and such,
it would almost be surprising if a manager's field of
expertise is actually in the field in which a  particular
presentation is being conducted.

It is thus the responsibility of the manager to be able
to "talk the talk" of the basics and to ASK ENOUGH QUESTIONS
to ensure they understand the  trade-offs and decision-space
being presented; and it is the responsibility of the presenter
to ensure that they sufficiently communicate the decision-space
and trade-offs and decisions made and conclusions and such
so that they don't assume that the audience's level of expertise
is equal to their own.

When my Uncle worked for Werner Von Braun in the ancient
and venerable days of the space program, he told me that
he felt that Von Braun's single greatest ability was that
he was willing and able to "ask the seemingly stupid questions."

In other words, that since Von Braun himself didn't know anything
about batteries, that he (the great and all-powerful and all-knowing
Von Braun) was willing to ask very simplistic and basic questions
to those presenting on batteries during briefings so that he could
fully understand the decisions being made and the conclusions being
presented.

He didn't presume that people would think him an idiot or an
incompetent engineer... he presumed that people would think
him a strong and competent manager trying to understand all
the tremendously complex decisions that were being made under
his command outside his field of expertise.

So (my) conclusion:

DON'T SHY AWAY FROM ASKING QUESTIONS!

 

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